Terms of Service

01Eligibility

You must be at least 18 years old and able to form a binding contract to use our services. If you engage us on behalf of a business, you represent that you are authorized to bind that business, and "you" refers to that business.

02Our Services

AWA designs, builds, and operates automated workflows for service businesses — including websites and landing pages, lead intake, follow-up messaging, scheduling, payments, review requests, content, and reporting ("Services"). The specific scope, deliverables, timeline, and fees for your engagement are defined in your proposal, service agreement, or order form (each, an "Agreement"). If these Terms conflict with your Agreement, the Agreement controls.

We grant you a nonexclusive, nontransferable right to use the systems we build and operate for you during your engagement, for your internal business purposes.

03Accounts & Client Responsibilities

You agree to provide accurate business and contact information and to keep it current. Where the Services require access to your accounts (e.g., your website host, Google Business Profile, social accounts, payment processor, or phone system), you will provide access with the minimum permissions needed, and you remain the owner of those accounts.

You consent to receive communications from us electronically (email, SMS, or chat), and these satisfy any legal requirement that communications be in writing.

04SMS & Text Messaging Terms

Parts of the Services send and receive SMS/text messages — for example appointment confirmations, follow-ups, missed-call text back, and review requests.

• Opt-in. Recipients receive messages only after providing a phone number and consenting to be contacted — for example by submitting a form, calling, texting first, or otherwise requesting contact.
• Opt-out. Recipients can opt out at any time by replying STOP. After opting out, they will receive a single confirmation and no further messages. Reply HELP for help or contact aaron@aiworkflowautomations.net.
• Frequency & rates. Message frequency varies by conversation. Message and data rates may apply, as charged by the recipient's carrier.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

If you are a client and we send messages to your customers on your behalf, those messages are sent under your direction, using contact data you provide or collect.

05Your Data & Compliance

As between you and AWA, you own your business data — your customer lists, contact records, conversations, and content generated for your business. You grant us the license needed to host, process, and operate that data solely to provide the Services.

You represent that you have a lawful basis and any required consents to contact the people whose information you provide to us (including for SMS and email marketing), and that your use of the Services will comply with applicable laws, including the TCPA, CAN-SPAM, and applicable data-protection laws. Compliance with consent requirements for your contact lists is your responsibility, not ours.

06Fees, Billing & Cancellation

• Setup fees are one-time and due as stated in your Agreement.
• Monthly service fees recur each month until canceled and are billed via the payment method on file (e.g., card or ACH through Stripe). You authorize us to charge these fees plus applicable taxes.
• Ad spend (e.g., Facebook, Google) is separate, paid by you directly to the ad platform, and is never marked up by us.
• Cancellation. You may cancel the monthly service at any time by written notice (email is fine). Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except as stated in your Agreement.
• Handoff. On cancellation, you keep your website code, configured workflows, and your data. We will hand off cleanly and de-provision our access.
• Non-payment. We may suspend Services if fees are more than 15 days past due, after notice to you.

07Acceptable Use

You agree not to use the website or Services to:

• send spam or messages to people who have not consented to be contacted;
• violate any law, infringe anyone's rights, or transmit unlawful, deceptive, or harmful content;
• impersonate any person or misrepresent your affiliation;
• interfere with, probe, or attempt to gain unauthorized access to our systems or those of our providers;
• scrape, resell, or reverse engineer the Services except as permitted by law.

To report abuse, email aaron@aiworkflowautomations.net.

08Third-Party Services

The Services are built around third-party tools and platforms — for example Stripe, Twilio, Google, Meta, SendGrid, and your hosting or CRM providers. Your use of those platforms is governed by their own terms and policies, and we do not control and are not responsible for third-party services, their availability, or their acts or omissions.

09Intellectual Property

The aiworkflowautomations.net website, our brand, and our pre-existing tools, templates, code libraries, and know-how remain our property. Deliverables created specifically for you (your website content, brand assets, and configured workflows) are licensed or assigned to you as stated in your Agreement — and by default, you keep them when you leave (see Section 06).

10Publicity & Feedback

Unless you tell us otherwise in writing, we may identify you as a customer and reference your business name and publicly visible work (e.g., your website) in our portfolio and marketing. Any feedback, ideas, or suggestions you send us may be used by us without restriction or compensation.

11Disclaimers

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, AND WE DO NOT GUARANTEE ANY PARTICULAR BUSINESS RESULT, LEAD VOLUME, RANKING, OR REVENUE OUTCOME.

12Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AWA AND BUILDKIND TECH LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW.

13Indemnification

You will indemnify and hold harmless BuildKind Tech LLC and its owner, contractors, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising from: (a) your content or data; (b) your violation of these Terms or applicable law — including messaging-consent laws; or (c) your dispute with any customer or third party.

14Termination

We may suspend or terminate access to the website or Services for material breach of these Terms after reasonable notice, or immediately where required by law or to prevent harm. Sections that by their nature should survive (including 05, and 09–13) survive termination.

15Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Before filing any claim, both parties agree to try in good faith to resolve the dispute informally by contacting each other. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Dallas County, Texas, and both parties consent to venue there.

16Changes to These Terms

We may update these Terms from time to time. The current version, with its effective date, will always be posted at this page. Material changes to an active engagement will be communicated to you directly. Continued use of the website or Services after changes take effect constitutes acceptance.

17Miscellaneous

These Terms, together with your Agreement and our Privacy Policy, are the entire agreement between you and us about the Services. If any provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, sale, or reorganization.

18Contact